Currently serving only Institutional/ Corporate orders


Users have agreed to abide by these Terms and Conditions while registering on the Mera Medicare system. Terms and Conditions contained herein along with the Privacy Policy govern users` relationship and mode of conduct with Mera Medicare.

It`s responsibility of the user to read these Terms and Conditions very carefully and go through them every time he/ she uses the Mera Medicare system. Mera Medicare reserves all the rights to change the Terms and Conditions at any point of time on sole discretion of the management. By agreeing to the Terms and Conditions, you not only accept current terms but also agree to be bound by any changes/revisions.

Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.



"Agreement" means the Terms and Conditions contained herein along with the Privacy Policy at website, mobile applications and its allied brand name. It will also include references to this agreement as and when amended, notated, supplemented, varied or replaced.

"Site" means the online website of Mera Medicare, which is, licensed to and operated by Mera Medicare, LLP.

"App" means the mobile application of Mera Medicareat various platforms, licensed to and operated by Mera Medicare, LLP.

"System" means the website and or mobile application of Mera Medicare, licensed to and operated by Mera Medicare, LLP.

"Seller" means and includes any authorized and licensed person / Company / Pharmacist / Chemist / Drug store / Medical store that use Mera Medicare system to sell medicines and other related items.

"Customer" means and includes any registered person who uses Mera Medicare system to purchase or get quotation on medicines and other related items.

"User/You" means and includes any person/ company who use Mera Medicare website and or mobile app to purchase and or sell medicines. Seller and customers can also be termed as Users.

"We/Us/Our" means Mera Medicare management and partners.



Registration of the User on the system is Mandatory. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's user ID and Password for any purpose whatsoever without proper authorization from such party.

Furthermore, the User grants Mera Medicare the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.



In consideration of your use of the Mera Medicare system, you agree to:

  • (a) provide true, accurate, current and complete information about yourself as prompted by the website
  • (b) maintain and promptly update the Account Information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Site. Account Information and certain other information about you subject to our Privacy Policy.

You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security.



Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the system will not be permitted. You agree to use the system only for lawful purposes. You are prohibited from posting on or transmitting through the system any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the system, use of the system, or access to the system.

You agree not to access the system by any means other than through the interface that is provided by us for use in accessing the system.



This system is only a venue where Users may interact with one another for their sale and purchase transactions. Product brand, price, shipping costs, date and time of delivery, mode of delivery will be provided by the seller in the quotation. Customer has right to accept the quotation based on his preference in terms of the product brand, overall cost, delivery time etc. Thus seller would be responsible for abiding to the commitments made in the quotation and customer would be responsible for accepting right quotation.Mera Medicare won`t be responsible for any unexpected or undesirable act of another user.

The agreement between you and Mera Medicare is subject to the following terms and conditions:-

  1. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
  2. By registering on Mera Medicare and accepting terms and conditions of Mera Medicare, vendors/ pharmacists/ seller are agreeing to not partnering with Mera Medicare`s competitors for three years.
  3. Registered pharmacists/ vendors agree to use only Mera Medicare for online transactions or orders for next three years.
  4. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the Mera Medicaresystem you agree to be bound by the Terms and Conditions.
  5. All prices, unless indicated otherwise are in Indian Rupees.
  6. By indicating User's acceptance to purchase any product or service offered on the system, user is obligated to complete such transactions.
  7. In a credit card transaction, you must use your own credit card. Mera Medicare will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.
  8. Mera Medicare services are being offered free of cost. However, we reserve the right to charge a fee for any or such facilities.
  9. The User agrees to use the services provided by Mera Medicare, for lawful purposes only.
  10. The User agrees to provide authentic and true information. Mera Medicare reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), Mera Medicare has the right in its sole discretion to reject the registration and debar the User from using the Services available at this system, and / or other affiliated systems without prior intimation whatsoever.
  11. Mera Medicare will not be responsible for any damage suffered by users from use of the products on this system. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.
  12. Issues with the delivery such as wrong product delivery, unacceptable delivery time etc. are to be reported to the concerned Seller and Mera Medicare would not be liable for any such mistake.
  13. Cancellation, on user's request, may not be allowed, subject to the specific terms and conditions applicable.
  14. All order/sub orders cancelled will be refunded as per the payment mode selected by customer except for COD/Cheque pay mode, where refund shall be processed via Payorder/Demand-draft.
  15. Delivery of orders would be done address specific not person specific.
  16. For reported defects or problems on products, the customer needs to contact respective Seller. Mera Medicare shall not be held responsible for any refund claim in such a case from the customer.
  17. Mera Medicare reserves the right to cancel any order placed using Credit Card which holds International Billing Address.




  1. Disputes with respect to any transaction must be written to or Mera Medicare LLP, 15 Nand Colony, Tonk Road, Jaipur, India-302029 clearly stating the nature of complaint. The complaint must reach either of the two addresses within 3 days of the transaction. Mera Medicare will endeavor to resolve the complaint within 14 working days of receipt of the complaint.
  2. The maximum value of a single onsite purchase is limited to Rs. 10,000 only. For orders exceeding this limit please contact helpline or call our listed telephone numbers.
  3. In case of cancelled orders a debit charge of Rs. 25 or 3% of the total order value, whichever is higher, per transaction will apply.





  1. To be eligible for any discount or offer, the maximum value of a single purchase is limited to Rs. 1,000 only.
  2. You will be eligible for only one discount or offer and can`t bundle multiple offers in one purchase. If Mera Medicare finds any glitch, it`s authorized to recoup the balanced amount.
  3. Pharmacists/ Sellers are not allowed to create patient/ customer account and get benefits of the available offers/ discounts. If Mera Medicare finds any glitch, it`s authorized to recoup the balanced amount.
  4. You are not eligible to get benefits of one kind of offer/ discount multiple times. If Mera Medicare finds any glitch, it`s authorized to recoup the balanced amount.




Under no circumstances shall we or any other party involved in creating, producing, or distributing the system be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from 
(i) The use of or inability to use the system; 
(ii) The cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; 
(iii) Unauthorized access to or alteration of your transmissions or data;
(iv) Statements or conduct of any third party on the system; or
(v) Any other matter relating to the service. You hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through the site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

You agree to indemnify and hold us, and our subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, post to or transmit through the System, your use of the System, your connection to the system, your violation of the Terms of Use, or your violation of any rights of another.



We may elect to monitor areas of the System by electronic or other means and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, Sponsors, Providers, Licensors, or Merchants. We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or to request the removal of such Content from the Site.

We may terminate your access, or suspend your access to all or part of the System, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.

Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer. In addition, we reserve the right to cancel any order or part of an order, or refuse service to anyone for any reason. Such reasons may include, but are not limited to, unauthorized coupon use, product availability, price discrepancy or pricing error. We reserve the right to charge fees or extra shipping charges for any product that is backordered. We also reserve the right to change the terms of any offer or promotion at any time without notice.



You shall indemnify and hold harmless Mera Medicare, its parent, subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement.



Nonprescription items that are shipped to customers in India are subject to tax at the appropriate state and local rate.



While it will be our endeavor to reach your orders to you by the quickest means, we cannot commit to a specific date and time for delivery. Mera Medicare shall not be liable for any delay / non-delivery of purchased goods, flood, fire, wars, acts of God or any cause that is beyond control. Delivery of orders would be done address specific, not person specific.



Mera Medicare shall have no liability to you for any interruption or delay, to access the System irrespective of the cause.



This agreement shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan, India.